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Sr. Experience Designer (Onsite Chesterbrook, PA)

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We are looking for a Senior Experience Designer with a strong background in research to join our team at Think Company!

You should have experience leading major design and user research initiatives, being the client’s primary point of contact, and partnering with multi-disciplinary internal teams. If you love solving problems through an intensely collaborative design process with both clients and colleagues — and can communicate those ideas clearly — you may be our ideal candidate.

Your first project will be working with a large client with global reach to form and execute a customer research strategy tailored to their business.

You’ll be working with a client team of senior executives, product owners, developers, designers, business analysts, and other researchers. Ability to facilitate collaborative working sessions with the client in order to inform and influence process change is critical. Planning and leading purposeful and engaging research sessions with internal stakeholders and customers will also be a major responsibility of this role.

Responsibilities:

  • Communicate the value of and maintain a focus on the research and design process within a large organization
  • Ability to work with and prioritize the needs of multiple business units
  • Build and maintain positive relationships with clients
  • Strategize and lead both discovery and validation research efforts
  • Lead and participate in creative brainstorming sessions with clients and internal project teams
  • Clearly and effectively present ideas, research findings, sketches, and other deliverables to clients
  • Construct compelling narratives for product owner presentations that clearly convey research insights
  • Create deliverables from scratch, including: sketches, wireframes, workflow diagrams, requirements documentation, user research, usability testing scripts, and discussion guides
  • Conduct needs analyses by synthesizing client discussions, system assessments, user data, and market research
  • Lead UX research and usability testing sessions
  • Stay up-to-date on current best practices, trends, and technologies in user experience design

Requirements:

  • Minimum of 5 years of proven experience in the UX design field
  • Experience leading projects and teams focused on UX design and research with a special focus research methodology
  • Proven ability to drive project work streams and deliverables with little to no oversight
  • Proven ability to clearly communicate design ideas to team members and clients in live presentations
  • Working knowledge of tools and applications that support research and UX deliverables


Sound compelling? Feel like a match? We’d love to hear from you! To help the process along, tell us a bit about yourself and share some samples of your best design work. We are committed to diversity and especially encourage members of underrepresented communities to apply. Think Company is an Equal Opportunity Employer.

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