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Senior User Experience Researcher

Due to ongoing public health concerns, Think Company continues to operate as a fully remote company. As such, please consider this a remote (work from home) position for the time being.

We are looking for a contract senior UX researcher to work directly with our client's product design teams to build smart and intuitive interactions for their end users. Activities will range from generative to evaluative, ethnography to usability. In this consulting role, you should have skills in qualitative and design research methods as well as proficiency in quantitative research methods and analysis. You will design and conduct research activities to uncover user needs; effectively communicate research insights; and collaborate with software engineers, designers, data scientists, content strategists and others to create superior experiences for customers across all businesses, products, and channels. You will also:

  • Work closely with client teams to identify research topics and questions
  • Provide counsel to product teams on the appropriate research design strategy needed to answer critical questions
  • Conduct research using a wide variety of qualitative methods as well as human-centered design principles
  • Conducts quantitative analysis and synthesis of data sets
  • Work cross-functionally with software development, design, content strategy, data science, and marketing
  • Communicate research insights and recommendations in compelling and creative ways with team members and senior management
  • Facilitate research debriefs, brainstorming exercises, and/or other workshops that utilize design thinking approaches to fuel ideation and evaluate product design
  • Mentor and train team members in the development and practice of user experience research techniques, processes and methods
  • Assist with prioritizing research projects by collaborating with market research and other analytics and insights teams
  • Command a broad set of qualitative and user-centered design research methods (e.g., usability testing, ethnography, diary study)
  • Utilize design thinking approaches in product design and research

Think Company defines and solves business problems across many industries for both start-ups and Fortune 50 organizations. This specific role is a full time, contracted engagement. Once normal working conditions resume, should expect to spend three days a week onsite with the client and the remaining two in our studio or other suitable location. 

Our Thinkers present concepts to executive-level stakeholders, answer hard questions, and back up their recommendations with evidence while exuding confidence and gaining buy-in. Our solutions often solve the challenges of modern companies—integrating multiple systems, breaking down organizational silos, and creating more holistic service experiences. Check out our work for examples of our typical projects.

We are a design firm that encourages fun, creativity, and relationship building. Check out Think Company's Core Values.

Think Company is dedicated to greater diversity and inclusion within our own organization and provides equal opportunity to people of all races, ethnicities, religions, genders, sexual orientations, gender identifications, abilities, income, marital status, ages, philosophies, disabilities, and veteran status.

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