View Our Website View All Jobs

Senior Content Strategist

Due to ongoing public health concerns, Think Company continues to operate in the United States as a fully remote company. As such, please consider this a remote (work from home) position.

Think Company is looking for a Senior Content Strategist to join our team. The ideal candidate thinks structurally about content and always has the user’s best interests at heart. They love research and basing their content strategy decisions on real needs expressed by real human beings. This person can determine the right format for the right content (text, video, photography, infographic, etc) for clients. A Senior Content Strategist can craft a step-by-step process by which that content can be re-organized, rewritten, and restructured to better suit user needs. They know that in order for this vision to succeed they must also consider the human processes by which that content will be created and maintained and can map out an approach to make that happen. And they can do it all in collaboration with researchers, designers, project managers, developers, and client stakeholders. 

As this is a senior role we expect the candidate to have considerable experience engaging in the types of activities to solve for the above challenges (e.g. interviews, card sorts, content audits, content modeling, etc.) and be able to operate independently while maintaining a collaborative relationship with their team. Ideally, the candidate has also, in the course of gaining this experience, come to develop their own voice, philosophy, or approach when it comes to content strategy that can complement and grow our own. 

We are not looking for experts in social media, marketing, PR, or copywriting. While these are all difficult subjects to master, they do not fully align with the challenges our clients are generally partnering with us to tackle within the digital product space. 

Core Responsibilities

  • Work collaboratively on creative teams that include both clients and internal colleagues
  • Design solutions that incorporate modern content strategy practices, with a strong emphasis on complex business systems
  • Analyze content to ensure it is consistent in voice, tone, and construction
  • Support or lead content discovery activities including discussions and interviews with clients, subject matter experts, and users 
  • Create deliverables from scratch with minimal oversight, including:
    • Content audits
    • Content inventories
    • Content models
    • Content strategy and recommendation documentation
    • Voice and tone definition and documentation
    • Content governance guidelines
  • Clearly and effectively present ideas, research findings, and other deliverables to clients
  • Collaborate effectively with development teams
  • Build and maintain positive relationships with clients
  • Participate in and facilitate creative brainstorming sessions with clients and internal project teams
  • Stay up to date on current themes, trends, and technologies in content strategy and experience design in general

Preferred Requirements

  • Portfolio of work demonstrating experience working with large content repositories, collaborating with other designers and developers, and building strong client relationships
  • Minimum of 3 years of relevant experience in the content strategy or experience design field
  • Uncommon attention to detail with a focus on efficiency
  • Track record of meaningful project work and positive professional experiences
  • Strong ability to clearly communicate design ideas to team members and clients in live presentations
  • Proficiency with tools and applications that support CS deliverables
  • Experience working within teams that create and use well-defined visual design systems or pattern libraries
  • Client services experience
  • Proven ability to support broad research and discovery efforts (interviews, observation, analysis, synthesis, etc.) beyond content strategy
  • An understanding of front-end development and technology
  • Familiarity with designing for accessibility

Think Company is dedicated to greater diversity and inclusion within our own organization and provides equal opportunity to people of all races, ethnicities, religions, genders, sexual orientations, gender identifications, abilities, incomes, marital statuses, ages, philosophies, disabilities, and veteran statuses.

Recruiters and staffing companies need not contact us and do not have permission to contact people on our behalf.

Read More

Apply for this position

Required*
Apply with
We've received your resume. Click here to update it.
Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

150
To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.
Gender
Race/Ethnicity

Invitation for Job Applicants to Self-Identify as a U.S. Veteran
  • A “disabled veteran” is one of the following:
    • a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
    • a person who was discharged or released from active duty because of a service-connected disability.
  • A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
  • An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
  • An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Veteran status
I IDENTIFY AS ONE OR MORE OF THE CLASSIFICATIONS OF PROTECTED VETERAN LISTED ABOVE
I AM NOT A PROTECTED VETERAN
I DON’T WISH TO ANSWER

Voluntary Self-Identification of Disability
Voluntary Self-Identification of Disability Form CC-305
OMB Control Number 1250-0005
Expires 5/31/2023
Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition. Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson's disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression
Please check one of the boxes below:

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

You must enter your name and date
Your Name Today's Date
Human Check*